Support

Need help, found a bug, or have feedback?

support@trutimer.app

We typically reply within 1–2 business days.

Frequently asked questions

How do I restore my Pro purchase on a new device?

Open TruTimer, go to Profile → Upgrade to Pro, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID (iOS) or Google account (Android) you used to buy Pro.

Do I need an account to use TruTimer?

No. TruTimer works fully offline with no sign-up. Your workouts and history are saved locally on your device.

What happens to my workouts if I delete the app?

Since everything is stored locally on your device, deleting the app deletes your saved workouts and history along with it. There's currently no cloud backup.

Voice cues aren't playing — how do I fix that?

Check that your device isn't muted (Silent Mode on iPhone, media volume on Android), that in-app volume/voice is toggled on in your workout or Quick Timer settings, and that your device volume is turned up.

Is TruTimer Pro a subscription?

No — Pro is a one-time purchase. Pay once and it's yours for good, including future Pro features.

How do I request a refund?

All purchases are processed by Apple (iOS) or Google (Android). On iOS, request a refund via reportaproblem.apple.com or Settings → [your name] → Media & Purchases. On Android, see Google Play's refund help.

Still stuck?

Email support@trutimer.app with a description of the issue and, if possible, your device model and iOS or Android version — it helps us track things down faster.